Job Description

Job Description and Duties

Under the general direction of the Information Technology Manager I within the California Department of Technology, California Network and Telecommunications Program, CALNET Engineering, the Information Technology Specialist II (ITS II) serves as the Project Coordinator for CALNET Program projects and initiatives and leads the coordination and oversight of the Service Level Agreement (SLA) and Data Management/Governance functions. In this lead capacity, the incumbent provides technical direction and coordinates, assigns, monitors, and reviews staff workload and work products related to contractor reporting validation, data analysis, SLA compliance, and contract reporting activities.

The ITS II also serves as the business analyst for assigned CALNET Program projects related to SLA governance, Data Management/Governance, contractor reporting, service delivery oversight, and process improvement. The incumbent identifies and recommends solutions to critical statewide SLA, Data Management/Governance, contractor reporting, and service delivery issues impacting CALNET telecommunications and network services. The CALNET Program manages telecommunications and network service contracts for the State of California and local public entities in support of the program mandates of Government Code section 11541.

This position is designated under the Conflict-of-Interest Code. The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete form 700 within 30 days of appointment. Failure to comply with the Conflict-of-Interest Code requirements may void the appointment.

Telework

This position is eligible for a hybrid work schedule within California based on departmental policy and operational needs. The telework policy is subject to change depending on business needs, and/or reporting to the work site may be required with minimal notification given. Pursuant to Executive Order, effective July 1, 2025, employees in this position will be required to report to the work site a minimum of two (2) days per week, increasing to four (4) days per week effective July 1, 2026. The specific on-site days will be determined by the department based on operational requirements.

Visa Sponsorship

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

You will find additional information about the job in the .

Working Conditions

• Possess proficiency with a personal computer and Microsoft business applications.
• Possess proficiency with using websites, databases, Service Desk software applications, and business application systems that support contract development and management functions.
• Work additional hours as needed (frequency varies).
• Travel as needed

Special Requirements

All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. Please include specific examples of your education, training, and/or experience. The SOQ header should include the Job Control # and “Statement of Qualifications”. Limit your SOQ to a maximum of five (5) pages, single-spaced, twelve-point Arial font. Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and résumés do not take the place of the SOQ.

The SOQ serves as a key component of the examination and hiring process and will be used to evaluate your qualifications, as well as your written communication skills. The SOQ is considered a writing sample and must clearly reflect your own knowledge, skills, abilities, and experience. While tools such as artificial intelligence (AI) (e.g., ChatGPT), internet resources, or third-party reviewers may assist with research or preparation, by submitting your application you certify that your SOQ is your original work, written in your own words, and accurately represents your background and qualifications. Failure to submit an SOQ that is your own work, including the use of AI-generated or substantially AI-assisted responses that misrepresent your abilities, may result in disqualification from the examination or hiring process. If such misrepresentation is discovered after appointment, it may constitute dishonesty and could result in adverse action, up to and including dismissal from State service.

1. Describe a project you personally led from initiation through completion. Explain how you managed the project and identify the key artifacts you developed or maintained, such as project plans, schedules, status reports, or risk and issue logs. Describe how you kept the project on track and ensured it achieved its intended outcome.
2. Describe your experience with contract and vendor management. Explain your responsibilities and how you managed vendor performance, contract compliance, issues, and the overall vendor relationship.
3. Describe your experience analyzing and validating large datasets. Explain how you manipulated the data, resolved discrepancies, and verified the results. Identify the tools, technologies, or platforms you used, such as Excel, SQL, data warehouses, reporting tools, or visualization tools.
4. Describe your experience with business analysis, process improvement, and/or requirements development. Explain how you identified business needs, analyzed existing processes, created or improved workflows, gathered and documented requirements, and developed recommendations. Provide specific examples.
5. Describe your experience serving as a team lead or subject matter expert. Explain how you kept work moving, guided team members, documented processes, and trained or mentored others. Describe how you ensured team members could perform the work independently. Provide specific examples.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of project management concepts, principles, practices, and processes prescribed by the Project Management Body of Knowledge (PMBOK).
• Experience developing and using project management charters, WBS, plans, schedules, risk and issue analysis.
• Ability to lead and coordinate work, provide technical direction, review work products, mentor staff, and promote consistent and accurate completion of deliverables.
• Experience with SLA governance, including performance standards, service metrics, measurement methodologies, thresholds, reporting requirements, and contractor compliance monitoring.
• Experience monitoring contractor performance and validating contractor-submitted performance reports, operational data, and required deliverables.
• Experience establishing reporting governance, including reporting requirements, data definitions, validation rules, data quality controls, and reporting methodologies, and documentation standards.
• Experience analyzing service performance data, including incidents, outages, SLA applicability, trends, risks, and non-compliance, and preparing findings and recommendations.
• Experience performing project management and/or business analysis activities, including developing project schedules, requirements, issue/risk logs, status reports, process documentation, and workflows.
• Advanced Microsoft Excel skills, including PivotTables, PivotCharts, XLOOKUP or INDEX/MATCH, SUMIFS, COUNTIFS, conditional formatting, data validation, and trend analysis.
• Experience using SQL or similar query tools to retrieve, analyze, validate and reconcile data from multiple sources.
• Strong written and verbal communication skills, including preparing clear reports, technical documentation, recommendations, and presentations for technical and non-technical audiences.
• Knowledge of telecommunications and network services, technologies, architectures, and service delivery models
• Experience using SQL or similar query tools to retrieve, analyze, validate and reconcile data from multiple sources.
• Ability to analyze information and situations, reason logically, identify and solve problems, draw valid conclusions, and develop effective solutions.
• Demonstrate sound work ethic and maintain confidentiality.
• Ability to multi-task and manage several projects concurrently, with changing priorities.
• Work independently as well as cooperatively with others on complex assignments and maintain effective working relationships.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Additional Application Instructions

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Applicants who wish to submit hard copy applications shall use the most current version of the State Application (STD. 678) revised 10/2023. The position number and job control number must be identified in the job title line of the STD 678 (these numbers will auto-populate in the job title of the STD 678 if submitting an electronic application through CalCareers Account). The hard copy application MUST be signed. Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

Note: Applications MUST include the “From dates“ and “To” dates, “Hours Per Week”, and “Duties Performed” fields for all job listed in the “Employment History” fields, and contact names and phone numbers of supervisors. State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles). Applications that are submitted blank will be considered incomplete. Reference to a resume in place of a description of the duties will not be accepted. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Required. Please see “Special Requirements” section for further information.

Job Tags

Permanent employment, Full time, Contract work, For contractors, Local area, Remote work, Visa sponsorship, Work visa, 2 days per week

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