Job Description

Capital Vacations strives for excellence in everything we do.
Our mission is simple: deliver unforgettable vacation experiences to our members and guests.

We’re seeking an Administrative Associate to join our team in Gatlinburg, TN. This role supports multiple functions, including Front Desk, Tour Reception, and Gifting, ensuring smooth operations and exceptional guest experiences.

Position Details

Pay: $18 per hour

Location: Onsite - Gatlinburg, TN
Schedule: Daytime hours with weekend and most holiday availability required

Why Capital Vacations?

In addition to competitive pay, we offer a comprehensive benefits package:

Company-Paid Life Insurance & Long-Term Disability
Medical, Dental, and Vision Coverage
401(k) Retirement Plan
Discounted Vacation Stays
Paid Time Off starting immediately

What You’ll Do

Welcome and check in guests, ensuring a smooth arrival experience
Assist with payments, reservations, and itinerary planning for local attractions
Provide area information, directions, and show details
Coordinate with vendors for entertainment, dining, and lodging
Prepare and distribute vouchers for shows and restaurants
Communicate updates to Sales Managers and Admin Leads
Maintain accurate daily reports and tour profiles
Keep the lobby clean and stocked with materials
Deliver exceptional customer service and resolve guest concerns
Other duties as assigned

What We’re Looking For

Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Professional, friendly, and detail-oriented
Experience in Microsoft Office
Computer skills and working within multiple CRM's
Weekend and holiday availability required

Ready to start your career with Capital Vacations?
Apply today and become part of a team that values growth, teamwork, and creating memorable experiences!

Job Tags

Hourly pay, Work at office, Local area, Immediate start

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